Frequently Asked Questions

Our professionals have everything you need for a thorough cleaning of your apartment and windows. We use professional cleaning products. If necessary, we will take a vacuum cleaner with us. If you wish, the cleaners can use your cleaning products. 

Yes, we clean holiday homes, holiday apartments, terraced houses and apartments with irregular floor plans. Non-standard housing. You can order a cleaning order via the website and you will immediately see the costs for your cleaning.

We accept cleaning orders in Berlin and on the outskirts of Berlin. After ordering, you can select your location and see if there is a travel surcharge. 

We have been on the market since 2016. We have an experienced team and a well-established search and training system. We check all the applicant's information, carry out several interviews, test cleanings and tests. We work with permanent and trustworthy cleaners, not with people looking for a job for a fewdays or a few weeks.  

Yes, we have key delivery. We can collect the keys before cleaning and return them after cleaning. Before ordering, you can indicate that you would like key delivery and mark the address(es). You can also add this service to your order at the time of cleaning. 

When the cleaning is complete, you will receive a link with the opportunity to rate the cleaning. If you leave a negative review, our managers will contact you within one working day. You can upload photos showing what you were unhappy with during the cleaning and add a description. We will endeavor to find a suitable solution as quickly as possible.

We accept complaints about the quality of cleaning within 3 days of its completion. 

Give us a review after cleaning in your personal account. If the rating is low, we will contact you within one working day to find a solution to the problem. If you rate the quality of the cleaner's work highly, this will affect their pay. The cleaner also appears in the list of available cleaners when ordering the next cleaning job.

We rarely use this term. All of our cleaning services are complete - a general cleaning can be considered a regular cleaning service plus a large number of extras. If you need to clean an apartment that has not been inhabited for several years or where something has happened, this is a service whose details must be negotiated personally. This will likely be considered hourly wage work at a rate of €22/hour. 

You can process your order before and during cleaning. You can do this through your personal account or through Messenger. If you specified payment by card, the money will only be debited after the cleaning, so you don't have to pay anything extra before the cleaning. You can add and remove options from your cleaning job. Our staff will see the changes and the total amount will be debited after cleaning.

Yes, dry cleaning is carried out by separate professionals, so you can order dry cleaning of furniture separately or together with a cleaning service. This has no impact on the overall duration of the cleaning job. 

If you place your cleaning order via the website, you will receive a confirmation email. This confirmation contains links to pay, edit or cancel the cleaning order. You can cancel your order yourself up to 12 working hours in advance. This does not apply overnight if you have emailed or texted us outside of office hours.

You can order the cleaning service online or via social media. If you place your cleaning order online, you can pay for it immediately by card. If you place a cleaning order via Messenger and want to pay by card, let our manager know and you will receive a payment link on your phone/email/messenger. 

Promo codes can only be entered when ordering cleaning services on our website. Once you have entered the cleaning parameters and your contact details, a window with a “promo code” will appear. After you use your promo code, the price will change immediately.

You will receive a discount for regular cleaning services. The discount is 15 percent for a weekly cleaning, 10 percent for a fortnightly cleaning and 5 percent for a monthly cleaning. We publish additional promo codes on our social networks. You can also see discounts for specific dates in the calendar on our website.  

Yes, we have professional vacuum cleaners from Kärcher. If you need one for your cleaning job, let us know when ordering. 

We don't move furniture.

We do not clean curtains.

We do not wash chandeliers and lamps.

We do not wash the entrance area of ​​your building (the stairs in your entrance area, the entrance to your apartment, the hallway in front of your apartment).

We don't wash blankets.

We do not disinfect the rooms.

If the cleaners break something, let us know. Our services are insured and damages will be reimbursed by the insurance company. We will in turn offer additional options to compensate you for your time.

You can order a cleaning service on the day you need it -  we can arrive as early as two or three hours after you order. You can also order a cleaning service in advance. If you book your cleaning a month in advance, that's no problem either. We will be there at that time and you will receive a reminder SMS the day before.

You have the option to select the "Start cleaning at any time" option on the website (we will let you know when the cleaner arrives) or the option "check the day before" (we will contact you and decide when the cleaning starts).

We wash the windows on both sides, with frames and window sills. A window consists of two sashes not reaching the floor, or part of the French window. The door to the balcony counts as a window. Double windows count as two windows. In winter we only wash the inside of the windows - the price of window cleaning is reduced during this period.

We offer cleaning services for all types of kitchens, appliances and furniture cleaning inside and out. We clean the refrigerator, the microwave, the oven, the extractor hood. We take everything out of the cupboards and clean them inside and out. We clean floors, window sills, furniture, skirting boards, doors, remove rubbish and tidy up. You can order cleaning of the kitchen separately - without ordering cleaning of the entire apartment. We will be doing a four hour cleaning in the kitchen. 

We have powerful vacuum cleaners, but only the cleaners who drive private cars have them. So if you need such a vacuum cleaner for cleaning, let us know in advance and we will try to find a free appointment.  

We rarely use the term "general cleaning". All of our cleaning services are full service, general cleaning plus a wide range of additional services. If you need to clean an apartment that has not yet been cleaned, has not been lived in for a long time or something has happened in it, this should be discussed in person. In this case, the cleaning will probably be counted as an hourly wage of €25.90/hour. 

Washing tiles is part of every standard cleaning service. We will wash the tiles in the kitchen and bathroom. If we need to clean the joints between the tiles - you must let us know before placing a cleaning order. This is an additional service to cleaning and must be paid separately.

A bathroom and a toilet are considered one bathroom. A shower cubicle is not counted and does not have to be paid for separately. Even if the bathroom and toilet are in separate rooms, they count as one bathroom. If you have two bathrooms or two toilets, this counts as two plumbing fixtures. 

We have a separate page on our website with pictures showing how we count windows. A window consists of either two sashes not reaching the floor or a section from the ceiling to the floor. We count double windows as two windows. The balcony door counts as a window. 

If you have renovated your apartment and now have two rooms instead of one - you can list your apartment as a one-room apartment. A kitchen-living room is considered one room and one kitchen extension. The bedroom and the kitchen-living room are considered two rooms and an attached kitchen. 

This does not need to be stated separately. The kitchen and the entire intermediate space are included in the basic cleaning. 

Just like with windows. We count the wings. If you have 8 window sashes that don't reach the floor, that's 4 windows. If you have 4 casements from ceiling to floor, that's 4 windows. As with windows - 2 sashes that do not reach the floor are a window. A floor-to-ceiling window is also a window. 

You can select a specific cleaner when you order a cleaning through the website. You will see a list of cleaners that you have previously hired and who have received a positive review. If the cleaner is not on the list, it means that he is not available on the selected day. 

You will see the cleaner's name and phone number in your personal account on the day of the job. You can also send us a message if you have any questions about cleaning. 

We use professional cleaning products. They are hypoallergenic and safe for children and pets. Each cleaner has the 4-6 cleaning products they need for cleaning. 

As a rule, we do not wash ceilings and chandeliers because our cleaners do not have the opportunity to bring ladders. In individual cases and for an additional charge, we can also clean hard-to-reach areas if you have a ladder. 

We can discuss all apartment cleaning tasks individually. To do this, you must contact us via messenger. We have a fixed hourly rate. 

We do not wash blinds during window cleaning or regular cleaning. A fixed hourly rate applies to cleaning blinds. 

You can pay in cash or by card. You can view a list of your cleanings and payments in your personal account. 

You can pay for cleaning as a legal entity. We prepare the necessary documents and issue an invoice. 

No, because the service is provided by a natural person. If you need a VAT invoice, order cleaning as a legal entity.

We have a public contract that can be viewed at any time on the website. You agree to this agreement when you place your cleaning order. 

We will block the cleaning fee on your card before cleaning. If you cancel the order, the money will be released immediately. The final cleaning fee will be deducted upon completion of the cleaning. If you have deleted or added some options, you do not need to take any further action as the final cleaning amount will be deducted from the card after cleaning. 

If you link your card or multiple cards in your personal account, you will not have to re-enter your details for each order. Once the cleaning job is completed, payment will be automatically debited. 

We have fixed prices. But we calculate our prices based on the scope of services and the time spent on them. We have fixed prices for certain services, service packages and cleaning staff working hours. Washing the oven, for example, always costs €22 (that's the basic price without discount) - even if it takes an hour and a half. The cost of cleaning a one-room apartment is calculated based on three hours of work. If the cleaning of your apartment takes six hours, we can ask you if you should pay 1-2 hours more, informing you in advance and agreeing this with you. 

When ordering a cleaning service via the website, the approximate cleaning duration is displayed on the right. If we need 40 minutes longer, the price will not change. If more, we will inform you immediately and at the start of the cleaning that the price may change. The additional time costs €25.90/hour (base price without your discount). If we are responsible for delays in cleaning, you will not pay anything extra.

In 99% of cases, the price of cleaning will be the same.

After the cleaning you will receive a link through which you can rate the cleaning and Add comments and photos. We will contact you within one working day. We accept complaints within three days after the cleaning is completed. 

We look forward to your feedback. You can leave your feedback here:

If our cleaners damage an item, we will fully reimburse the damage and compensate you for your time.  We have a contract with an insurance company.

We welcome tips for our staff. You can leave this with a card or in cash. The entire amount of money remains with the specific cleaner you want to thank. 

We have been operating since 2016. We have an experienced team and a well-established system for recruiting and training employees. We check all the applicant's information, carry out several interviews, test cleanings and tests. Our cleaning company employs proven, permanent cleaners. 

We are responsible for ensuring that your personal information is kept secure. Our partners and cleaners always sign an individual agreement. 

When you place a cleaning order on the website, you will receive a confirmation email. There are links to pay, edit or cancel your cleaning order. 

You can cancel your order yourself up to 12 hours before the cleaning begins. If you have less time before your cleaning job begins, send us a message. 

You can easily edit and cancel your cleaning order in your personal account. You will also find a list of your future cleanings if you have a subscription. The cleaning date and time can be changed. 

For example, you have subscribed to a monthly cleaning, but the next one needs to be done in 35 days - don't worry, the price does not change, the discount remains.  The link to edit your cleaning order is in your personal account, in your letter and in the SMS that you receive 1-2 days before the next expected cleaning date. You can also change the cleaning frequency yourself, add certain options to your next cleaning order, or order dry cleaning along with cleaning.  

When you place a cleaning order on the website, you will receive a confirmation email. This email contains a link that allows you to change the details of your cleaning order. You can add additional options or decline certain services at any time during the cleaning service. Your invoice will be adjusted.

You can make changes to your cleaning order in your account, or you can contact us at any time by email or telephone. 

We have a promo code for your first cleaning job "START". If you use it you will get 15% discount. We also have seasonal special offers with various promo codes. The promo code must be entered into the appropriate window when ordering cleaning on the website. Discounts can be displayed in the calendar for specific days. 

We have corporate partners who have their own promo codes. If you are an employee of a company that cooperates with us, check with your managers about the conditions for using promo codes.  We work with companies that pay for cleaning services for their employees - here too, the number and scope of possible additional services should be clarified. 

If you order regular cleaning services, you will receive a guaranteed discount: once a week – 15%, twice a month – 10%, once a month – 5%. We can find a different cleaning frequency for you and calculate an individual discount. 

Send your personal referral code. This can be done using the social media or messenger links below or simply by copying the code. As soon as a cleaning order has been placed with this code, you and the new customer will each receive 25 euros into your personal account. You can use this money to pay all or part of the cleaning costs on our website. 

To take advantage of the savings, you must place a cleaning order from your personal account.

You have access to all order history, selection of a specific cleaner and account balance.

An account allows you to pay for cleanings , manage subscriptions and set dates/options for your future cleaning jobs. 

You can edit your personal information, view a list of past cleanings and leave a review. If you leave a low rating, an application will be created and our managers will contact you.

You will receive your own referral code that you can share with your friends. You and your friends will each receive 25 euros after a cleaning job.  You can send a code to any number of people and for each cleaning job you will receive money that you can use to pay for the cleaning (in whole or in part).

We clean offices and commercial properties. You can view the prices for a one-time or regular cleaning of your office on our website on the "Office Cleaning" page. All necessary documents are available in your personal account on the website, you can quickly change the cleaning date and time in the calendar, create a cleaning schedule and edit the options.  

We use professional carpet and furniture cleaning equipment from Kärcher.

We use professional cleaning products from Kärcher.  They are hypoallergenic and safe for children and pets. 

We clean furniture with fabric surfaces, carpets and carpet coverings. We do dry cleaning on site. 

We don't clean curtains, blankets, clothes or leather furniture. We do not collect the carpets and only clean them on site. 

Unfortunately we cannot guarantee that all stains will be completely removed. We are responsible for compliance with the procedure for dry cleaning furniture: the order in which the cleaning agents and products are used. 99% of dry cleanings go smoothly. 

Wir verfügen über professionelle Geräte und Reinigungsmittel nach der Reparatur. Je nach Komplexität der Reinigung können wir ein bis fünf Reinigungskräfte zu Ihnen schicken.

Our understanding of cleaning after a renovation – you can return to a clean apartment where you can live. All exposed surfaces, furniture, windows and equipment are cleaned. Dry cleaning of upholstered furniture must be ordered separately.

No, we do not dispose of construction waste.

Genau gleich wie bei der normalen Reinigung: zwei Fensterflügel, die nicht bis zum Boden reichen sind ein Fenster. Ein Abschnitt eines raumhohen Fensters ist ein Fenster. Die Balkontür ist ein Fenster. Doppelfenster zählen als zwei Fenster.

We have fixed prices. The price we quote at the time of your cleaning order will no longer change. 

We carry out cleanings within a day.

We will do so as quickly as possible possible to respond to your complaint and find the right solution. Rate the cleaning (via the link we sent you) and we will get back to you within one working day. You can also give your feedback and add photos there.

We carry out around 200 post-construction cleanings per month. We also have extensive experience with post-commissioning cleaning of large office buildings and sports facilities.  

We have developed standards and a cleaning mechanism. We also have an experienced team. We find the right number of cleaners and technicians to put the finishing touches to the renovation.

Yes, if the apartment has only undergone cosmetic finishing, we can reduce the cost of cleaning. 

The price will be lower in this case. This is usually the price of a standard cleaning service plus a few hours for the room where the renovation was directly carried out.